- 1Business number shared by the whole team
- 12 sTypical first response with AI
- APINotifications from any system
- OfficialWhatsApp Business Platform
What is SBC Relay?
SBC Relay turns WhatsApp into a professional business channel. Your whole team works from one shared inbox on a single business number, with every conversation assigned, tracked and never missed.
Built on the official WhatsApp Business Platform, Relay adds automation, AI-powered replies, approved broadcast campaigns and a developer API to connect WhatsApp with your ERP, store and CRM.
- Official WhatsApp Business Platform
- Multi-agent shared inbox
- Developer API & webhooks
WhatsApp, run like a contact centre
Team inbox
- Many agents, one numberAssignment, internal notes, tags and status.
- Customer contextOrders and history from SBC Commerce and ERP beside every chat.
- Quick repliesSaved replies, media and approved templates.
Automation
- AI agentsAnswer, qualify and book, then hand over at the right moment.
- FlowsMenus, forms and keyword triggers without code.
- CampaignsApproved broadcasts to opted-in customers, with results.
Developers
- REST APISend messages, templates and media from any system.
- WebhooksReceive messages and delivery events in real time.
- ConsentOpt-in records and preferences managed for you.