Most organisations already hold the data AI needs, in ERP records, sensors, documents and conversations, yet few turn it into everyday decisions. This whitepaper explains how SBC builds AI that reaches production and stays there: how it works from data to action, the capabilities we deliver for prediction, understanding and assistance, live examples of predictive maintenance, bilingual document intelligence and a knowledge assistant, the platform and MLOps behind them, industry processes for Oil & Gas and Logistics, and the governance that keeps AI accurate, private and accountable.
- From pilot to production
- Arabic & English by design
- Embedded in SBC ERP via MCP
- Private, in-country deployment
- Explainable, human in control
- Aligned with ISO/IEC 42001
From data to decisions
Every organisation produces a constant stream of data: transactions in the ERP, readings from pumps and vehicles, invoices and contracts, emails and meeting notes. Almost all of it is used once, for the purpose it was created, and then archived. The patterns inside it, the early sign that a compressor is failing, the supplier whose invoices are always wrong, the customer who is about to leave, go unnoticed until they become problems.
Applied AI turns that data into decisions at the moment they matter. SBC builds AI that is designed for production from the first day: models trained on your data, deployed in your environment, connected to your systems and delivered inside the tools your people already use. The aim is not a demo or a dashboard; it is a measurable change in how work gets done.
Every SBC AI solution connects to the business through the Model Context Protocol (MCP), the same open standard that SBC ERP uses. This gives AI a governed, real-time view of the enterprise and a safe way to act: it sees only what the user may see, does only what the user may do, and every consequential action waits for human approval.
- SBC ERP & business data
- Sensors, SCADA & IoT
- Documents, email & knowledge
Anatomy of an AI decision, from sensor to work order
Signal captured
SensorsVibration on crude transfer pump P-104 is sampled continuously and streamed from SCADA to the AI platform.
Features computed
Data platformThe platform cleans the stream and computes features such as vibration energy, kurtosis and bearing defect frequencies, every minute.
Failure predicted
ModelThe model scores an anomaly of 0.91 and estimates nine days of remaining useful life. The main driver: outer-race bearing frequency up three-fold.
Explained in plain language
AssistantThe reliability engineer receives an explanation, the evidence and a recommendation: replace the bearing during Thursday’s planned stop.
Human decision
ApprovalThe maintenance planner reviews the evidence and approves. Nothing is scheduled without a person’s decision.
Work order raised
SBC ERPSBC ERP creates the work order, reserves the bearing in stores and books the job in the shutdown window. The outcome is fed back to improve the model.
ResultA failure that would have stopped production is fixed in a planned window, at a fraction of the cost, and the model learns from the result.
The challenge
- Equipment fails without warning, and maintenance is either reactive or wastefully calendar-based.
- Forecasts are built in spreadsheets, so inventory and cash are tied up in the wrong places.
- Teams re-key thousands of invoices, delivery notes and forms by hand, in two languages.
- Knowledge is scattered across policies, manuals and inboxes, and new staff cannot find answers.
- AI pilots impress in a demo but never reach production, because they are not connected to daily work.
- Public AI services raise legitimate concerns about where sensitive data goes and who can use it.
How applied AI works
Artificial intelligence is not one technology but a family of them. Knowing which one fits a problem is the first step to a result that works in production. This section explains, without jargon, the three families SBC uses and how they work together.
Learning from data
Machine learning models learn patterns from historical examples instead of following rules written by hand. In supervised learning the examples come with the answer: past invoices marked as duplicates, pumps that failed, deliveries that arrived late. The model learns which signals predicted the outcome and applies them to new cases. In unsupervised learning there is no answer to learn from; the model learns what normal looks like and flags whatever does not fit, which is how most anomaly and fraud detection starts.
Training happens once and is repeated as new data arrives; using the trained model, called inference, happens continuously and takes milliseconds. Before any model is trusted it is tested on data it has never seen, for forecasts by replaying past months as if they were the future. The quality of the data matters more than the choice of algorithm, which is why every SBC project starts with the data.
Prediction
Will this pump fail, this invoice be disputed, this shipment be late? A probability, with the reasons behind it.
Forecasting
How much will we sell, use or need next week and next quarter? A number, with a confidence range.
Anomaly detection
Which transactions, readings or behaviours do not fit the normal pattern and deserve a closer look?
Optimisation
Given every constraint, what is the best route, schedule or allocation? A plan, with its cost.
Language models and retrieval
Large language models (LLMs) are trained on vast amounts of text and learn to understand and generate language: they can read a contract, summarise a meeting, translate between Arabic and English or draft a reply. On their own, however, they know nothing about your company, their knowledge stops at the date they were trained, and they can produce fluent answers that are wrong.
Retrieval-augmented generation (RAG) solves this. Your documents and data are indexed in advance as numerical representations of their meaning. When someone asks a question, the system first retrieves the passages that are relevant and that this user is allowed to see, then asks the model to answer only from those passages and to cite them. The model contributes language; your content contributes the facts.
Ingest
Policies, manuals, contracts and records are collected from their sources, with their access permissions.
Chunk & embed
Each document is split into passages and converted into vectors that capture meaning, in Arabic and English.
Retrieve
For each question, the most relevant passages the user is permitted to see are found in milliseconds.
Generate with citations
The model answers only from those passages and cites each one; with no source, it says so.
Evaluate
Answers are tested continuously against reference questions for accuracy, grounding and safety.
Agents that act, under control
An AI agent goes one step further: given a goal, it plans the steps, uses tools to carry them out, checks the result and continues until the work is done. In SBC solutions those tools are business actions exposed by SBC ERP and other systems through the Model Context Protocol, such as checking stock, reserving budget or drafting a purchase order.
Agents are only useful if they are safe. Every tool call runs with the permissions of the user on whose behalf the agent acts, every consequential step waits for human approval, and every action is written to the audit trail. The result is automation that people can trust and auditors can follow.
- Plan: the agent breaks a goal into steps and decides which tools it needs.
- Act: it calls tools through MCP with the user’s permissions, never more.
- Check: it verifies each result and adapts the plan if something is missing.
- Ask: consequential actions pause for a person to approve or adjust.
- Record: every step, input and output is logged for audit and improvement.
Capabilities
SBC delivers AI as proven solution patterns on one secure platform. Every capability reuses the same data connections, security, monitoring and governance, so the second use case costs far less than the first. Open any capability to see how it works and the frameworks it follows.
Predict
Predictive maintenanceDetect early signs of failure in pumps, compressors, turbines, vehicles and machinery.
Models learn the normal behaviour of each asset from sensor and maintenance history, then detect anomalies and estimate remaining useful life. Alerts arrive with the evidence and a recommended action, and approved recommendations become work orders in SBC ERP. Every outcome is fed back, so the models improve with every repair.
How it works- 1Stream sensors
- 2Detect anomaly
- 3Estimate remaining life
- 4Recommend & approve
- 5Work order
- 6Learn from outcome
Standards & frameworks- ISO 55000:2024 (opens in a new tab)ISO
Principles and terminology for managing physical assets across their whole life cycle.
- ISO/IEC 42001:2023 (opens in a new tab)ISO / IEC
The first international management-system standard for the responsible development and use of AI.
Demand & supply forecastingForecast demand, inventory, production and cash flow with confidence ranges.
Forecasts combine your history with the drivers that actually move it: seasons, Ramadan and public holidays, promotions, prices, weather and project schedules. Each forecast comes with a range and an explanation of what is driving it, and planners can adjust it with their own knowledge before it feeds purchasing and production plans.
How it works- 1Gather history & drivers
- 2Forecast with ranges
- 3Explain drivers
- 4Planner adjusts
- 5Plan & track accuracy
Standards & frameworks- ISO/IEC 42001:2023 (opens in a new tab)ISO / IEC
The first international management-system standard for the responsible development and use of AI.
- NIST AI Risk Management Framework (opens in a new tab)NIST
A framework for identifying, measuring and managing the risks of AI systems.
Anomaly & fraud detectionSpot unusual payments, invoices, claims and transactions before they cost money.
Models score every transaction against learned patterns of normal behaviour: duplicate and split invoices, unusual vendors or bank details, out-of-pattern expense claims and suspicious stock movements. High-risk items are routed for review with the reasons, and investigators’ decisions train the model.
How it works- 1Score transaction
- 2Flag with reasons
- 3Investigate
- 4Decide
- 5Feed back
Standards & frameworks- COSO Internal Control – Integrated Framework (opens in a new tab)COSO
The leading framework for designing and assessing internal controls over operations and financial reporting.
- ISO/IEC 42001:2023 (opens in a new tab)ISO / IEC
The first international management-system standard for the responsible development and use of AI.
Understand
Document intelligenceRead invoices, contracts, delivery notes and forms in Arabic and English.
Documents arriving by email, scan or upload are classified, and their fields are extracted with a confidence score for each value. Business rules validate the result, such as VAT calculation, purchase-order match and supplier identity, and only exceptions reach a person. Clean documents post straight into SBC ERP.
How it works- 1Ingest
- 2Classify
- 3Extract fields
- 4Validate
- 5Post to ERP
- 6Exceptions to people
Standards & frameworks- UBL 2.1 (ISO/IEC 19845) (opens in a new tab)OASIS / ISO
The XML standard for invoices, orders and other business documents exchanged between organisations.
- Personal Data Protection Law (Royal Decree 6/2022) (opens in a new tab)Sultanate of Oman
Oman’s data protection law, governing lawful processing, consent, data-subject rights and the security of personal data.
Computer visionInspection, safety and condition monitoring from cameras and drones.
Vision models detect missing PPE, people in exclusion zones, leaks, corrosion, damaged packaging and container numbers. Alerts include the image evidence and are routed in real time. Footage is processed in your environment and retained only as long as your policy allows.
How it works- 1Camera or drone
- 2Detect
- 3Alert with evidence
- 4Respond
- 5Report
Standards & frameworks- Personal Data Protection Law (Royal Decree 6/2022) (opens in a new tab)Sultanate of Oman
Oman’s data protection law, governing lawful processing, consent, data-subject rights and the security of personal data.
- ISO/IEC 42001:2023 (opens in a new tab)ISO / IEC
The first international management-system standard for the responsible development and use of AI.
Speech, translation & meetingsTranscribe, translate and summarise conversations across Arabic and English.
Meetings and calls are transcribed, translated live between Arabic and English, and summarised into decisions and action items that land as tasks in SBC ERP. Speaker identification and redaction protect sensitive content.
How it works- 1Capture
- 2Transcribe
- 3Translate
- 4Summarise
- 5Create tasks
Standards & frameworks- Personal Data Protection Law (Royal Decree 6/2022) (opens in a new tab)Sultanate of Oman
Oman’s data protection law, governing lawful processing, consent, data-subject rights and the security of personal data.
- ISO/IEC 27701 (opens in a new tab)ISO / IEC
Extends ISO/IEC 27001 with controls for managing personally identifiable information and privacy.
Assist & act
Knowledge assistantsAnswers from your policies, manuals and data, with a source for every claim.
Assistants use retrieval-augmented generation: for every question they find the relevant passages in the documents and data the user is allowed to see, and answer only from those, citing each source. If the answer is not in your content, the assistant says so instead of guessing. They work in Arabic and English, in SBC ERP, on the web and in Teams or WhatsApp.
How it works- 1Ask
- 2Retrieve permitted sources
- 3Answer with citations
- 4Suggest next action
- 5Feedback
Standards & frameworks- OWASP Top 10 for LLM Applications (opens in a new tab)OWASP
The most critical security risks for applications built on large language models, such as prompt injection.
- Model Context Protocol (opens in a new tab)Open standard
The open protocol that connects AI models to tools and data in a consistent, governed way.
AI agentsMulti-step work carried out across systems, under human approval.
Agents plan and execute processes such as preparing a purchase order, chasing overdue approvals, reconciling statements or onboarding a supplier. They use business systems only through MCP tools with the user’s permissions, pause for approval before any consequential action, and record every step in the audit trail.
How it works- 1Goal
- 2Plan steps
- 3Use tools via MCP
- 4Human approval
- 5Execute & log
Standards & frameworks- Model Context Protocol (opens in a new tab)Open standard
The open protocol that connects AI models to tools and data in a consistent, governed way.
- OWASP Top 10 for LLM Applications (opens in a new tab)OWASP
The most critical security risks for applications built on large language models, such as prompt injection.
- NIST AI Risk Management Framework (opens in a new tab)NIST
A framework for identifying, measuring and managing the risks of AI systems.
OptimisationThe best routes, schedules and allocations under real-world constraints.
Optimisation engines find the best plan for vehicle routes, crew rosters, production schedules, warehouse slots and maintenance windows, respecting every constraint: capacity, skills, working hours, delivery windows and cost. Planners compare scenarios and dispatch the chosen plan directly.
How it works- 1Constraints & goals
- 2Solve
- 3Compare scenarios
- 4Approve
- 5Dispatch
Platform & governance
Data platformClean, governed data from ERP, sensors and documents, ready for AI.
Connectors bring data from SBC ERP, other ERPs, SCADA historians, databases and document stores into a governed platform. Data quality checks, lineage and access controls are applied once and reused by every model, and personal data is classified and protected from the start.
How it works- 1Connect
- 2Clean & validate
- 3Govern & classify
- 4Serve features
Standards & frameworks- ISO/IEC 27001 (opens in a new tab)ISO / IEC
The international standard for information security management systems, covering risk assessment and security controls.
- Personal Data Protection Law (Royal Decree 6/2022) (opens in a new tab)Sultanate of Oman
Oman’s data protection law, governing lawful processing, consent, data-subject rights and the security of personal data.
MLOps & model registryEvery model versioned, approved, monitored and retrained automatically.
Models move from experiment to production through an automated pipeline: training, evaluation against agreed metrics, approval, deployment and monitoring. Drift in data or accuracy triggers alerts and retraining. Models are stored in open formats, so you are never locked in.
How it works- 1Train
- 2Evaluate
- 3Approve
- 4Deploy
- 5Monitor drift
- 6Retrain
Standards & frameworks- ONNX (Open Neural Network Exchange) (opens in a new tab)Linux Foundation AI & Data
An open model format, so trained models can be moved between tools and run on any supported runtime, without lock-in.
- ISO/IEC 42001:2023 (opens in a new tab)ISO / IEC
The first international management-system standard for the responsible development and use of AI.
Evaluation & guardrailsTesting, red-teaming and runtime guardrails for every AI system.
Before launch, each system is tested on representative data and red-teamed for prompt injection, data leakage and harmful output. In production, guardrails filter inputs and outputs, enforce topics and permissions, and log every interaction for review.
How it works- 1Test sets
- 2Red-team
- 3Guardrails
- 4Monitor
- 5Report
Standards & frameworks- OWASP Top 10 for LLM Applications (opens in a new tab)OWASP
The most critical security risks for applications built on large language models, such as prompt injection.
- ISO/IEC 23894:2023 AI risk management (opens in a new tab)ISO / IEC
Guidance on identifying, assessing and treating the risks that are specific to AI systems, across their whole lifecycle.
- NIST SP 800-218A Secure development for generative AI (opens in a new tab)NIST
Secure software development practices extended to generative AI and foundation models, from training data to release.
Predicting failures before they happen
Rotating equipment rarely fails without warning. Weeks before a bearing seizes, its vibration signature changes in ways that are invisible to a person watching a trend chart but clear to a model trained on thousands of hours of normal operation. SBC’s predictive maintenance models learn what normal looks like for each asset, detect the earliest deviations and estimate how long the asset can safely run.
The monitor below shows that process on a live stream. Watch the signal drift out of its normal band, the anomaly score rise, and the AI turn the evidence into a recommendation and a work order.
From a vibration signal to a planned repair
A model trained on months of normal operation watches pump P-104. It notices the bearing wearing long before a person could, and turns the evidence into a recommendation and a work order.
- Bearing outer-race frequency×1.0
- Vibration energy+0%
- Bearing temperature+0.0 °C
Watching for early signs of wear. Nothing to report.
- Normal
- Watch
- Alert
- AI recommendation
Documents that read themselves
A finance team in Oman receives invoices in Arabic, in English and often in both, as PDFs, scans and photos. Each one is opened, read and typed into the ERP, then checked against the purchase order and the goods receipt. It is slow, error-prone and the least rewarding work in the department.
SBC document intelligence reads each document the way an experienced accountant would. It recognises the layout, extracts every field in either language, checks the arithmetic and VAT, matches it to the order and receipt, and posts it. People only see the documents that genuinely need a decision.
A bilingual invoice, read and posted in seconds
The model reads Arabic and English side by side, extracts every field with a confidence score, checks it against the order and the goods receipt, and posts it. People only see the exceptions.
| Description | Qty | Price | Amount |
|---|---|---|---|
| Pump mechanical sealمانع تسرب ميكانيكي للمضخة | 20 | 45.000 | 900.000 |
| Bearing 6312 C3محمل 6312 | 4 | 85.000 | 340.000 |
| Shaft alignment serviceخدمة محاذاة العمود | 1 | 400.000 | 400.000 |
- Subtotal المجموع
- 1,640.000
- VAT 5% ضريبة القيمة المضافة
- 82.000
- Total OMR الإجمالي
- 1,722.000
- Supplier
- Al Noor Trading LLC99.4%
- VAT number
- OM110023456799.8%
- Invoice no.
- INV-2026-047199.9%
- Date
- 12 Oct 202699.6%
- PO reference
- PO-1048298.7%
- Subtotal
- OMR 1,640.00099.5%
- VAT 5%
- OMR 82.00099.7%
- Total
- OMR 1,722.00099.9%
- Line totals and 5% VAT recalculated
- 3-way match: PO-10482 · GRN-7731 · invoice
- Supplier VAT number verified
- No duplicate in the last 24 months
- Field found
- Extracted value
- Validated
Answers you can trust
Generic chatbots answer confidently whether or not they know. In a business that is unacceptable. SBC assistants answer only from your own approved content and live data, cite every source, respect each user’s permissions and say “I don’t know” when the answer is not there.
Because the assistant is connected to SBC ERP through MCP, it can also act: start a purchase request, book leave or prepare a report, always pausing for the user to confirm.
Answers with sources, in Arabic and English
The assistant searches only what the user is allowed to see, cites every claim, offers the next action in SBC ERP, and says so when the answer isn’t there.
- Question
- Source cited
- Action in SBC ERP
Platform & MLOps
The SBC AI Platform is a layered architecture that separates data, models and delivery, so each can evolve independently and every use case benefits from the same security and governance.
Data layer
Connectors to SBC ERP and other systems, SCADA and IoT historians, databases and document stores, with quality checks, lineage, classification and access control.
Feature & knowledge layer
A feature store for predictive models and a permission-aware vector index of documents for assistants, both updated continuously.
Model layer
Predictive and optimisation models, computer vision, speech, and large language models, selected for each task. Open-weight models can run entirely in your environment.
Orchestration layer
Agents, tools and guardrails, connected to business systems through MCP, with human approval built into every consequential action.
Delivery layer
Insights embedded in SBC ERP screens, APIs, dashboards and chat in Arabic and English, on web, mobile, Teams and WhatsApp.
Operations & governance
MLOps, monitoring, audit logs, evaluation and model risk management across the whole platform.
The model lifecycle
A model is never finished. Data changes, operations change and the world changes, so a model that was accurate at launch slowly drifts. SBC runs every model through a managed lifecycle so that accuracy is measured continuously and improvements reach production safely.
From idea to a model in production, and back again
Problem and metric agreed
BusinessThe business owner defines the decision to improve and how success is measured, for example fewer unplanned stops per quarter.
Data prepared
DataData is collected, cleaned and checked for quality and bias; personal data is minimised and protected.
Trained and evaluated
ModelCandidate models are trained and compared on data they have never seen, against the agreed metric and a simple baseline.
Approved for release
ApprovalThe model, its test results and its risk assessment are reviewed and approved before deployment.
Deployed and monitored
ProductionThe model runs inside SBC ERP and other systems, with accuracy, drift and usage monitored around the clock.
Improved with new data
RetrainingWhen accuracy drops or new outcomes arrive, the model is retrained and goes through the same checks again.
ResultModels stay accurate after launch, and every change is tested, approved and traceable.
Industries
Applied AI pays back fastest where decisions are frequent, data already exists and the cost of a wrong or late decision is high. Oil & gas and logistics are both, and the same patterns apply across many other industries.
Oil & Gas
In oil and gas, a single unplanned trip of a critical compressor can cost more than an entire AI programme. SBC’s AI for upstream and midstream operations focuses on the assets and decisions where prediction pays back fastest: rotating equipment, production optimisation, integrity and HSE.
Predictive maintenance loop for critical equipment
- 1Field & SCADASensor streamVibration · temperature · pressure
- 2AI platformFeature extractionHealth indicators
- 3AI platformAnomaly detectedScore & drivers
- 4AI platformRemaining lifeEstimate with range
- 5ReliabilityEngineer reviewGateDiagnosis confirmed
- 6ReliabilityRecommendationAction & priority
- 7Maintenance planningWork orderWO in SBC ERP
- 8StoresParts reservedStock allocated
- 9OperationsWindow agreedGatePlanned stop
- 10MaintenanceRepairFindings recorded
- 11AI platformOutcome learnedModel retrained
- Field & SCADA Sensors · Historian
- AI platform Models · Assistant
- Reliability Asset health
- Maintenance planning SBC ERP · Maintenance
- Stores SBC ERP · Inventory
- Operations Production
- GateApproval or control gate
Rotating equipment health
Pumps, compressors and turbines monitored continuously, with failures predicted days or weeks ahead.
Production optimisation
Well and facility set-points recommended to maximise output within safety and reservoir constraints.
HSE vision
PPE compliance, exclusion zones, gas plumes and spills detected from existing cameras in real time.
Integrity & corrosion
Inspection data and drone imagery analysed to prioritise integrity work by actual risk.
Logistics
Logistics runs on thin margins and tight windows. AI helps by predicting what will happen to each shipment and acting before a delay becomes a missed delivery, while removing the document work that slows every job down.
AI-assisted shipment, from booking to proof of delivery
- 1CommercialEnquiry by emailRequest understood
- 2AI platformQuote draftedRate & margin suggested
- 3CommercialQuote approvedGateSent to customer
- 4AI platformDocuments readInvoice · packing list · SI
- 5AI platformRoute optimisedPlan & vehicle
- 6TransportDispatchDriver assigned
- 7AI platformETA predictedLive ETA with risk
- 8OperationsException handledGateDelay mitigated
- 9CustomerProactive updateMessage in Arabic or English
- 10TransportProof of deliveryPhoto · signature verified
- 11FinanceInvoiceBilled same day
- Commercial CRM · Rates
- AI platform Models · Agents
- Operations Logistics Job
- Transport Fleet · Drivers
- Customer WhatsApp · Portal
- Finance Billing
- GateApproval or control gate
ETA prediction
Arrival times predicted from traffic, port congestion, weather and history, with the risk of delay for each shipment.
Route & load optimisation
Fewer kilometres, fuller vehicles and delivery windows met, re-planned automatically when conditions change.
Shipping document automation
Invoices, packing lists, bills of lading and declarations read and validated in Arabic and English.
Customer service assistant
Track-and-trace, booking and document requests answered around the clock on WhatsApp and the web.
More industries
Finance & back office
Invoice automation, cash-flow forecasting, anomaly detection and month-end close assistance.
Retail & distribution
Demand forecasting by store and SKU, replenishment, pricing and promotion effectiveness.
Construction & projects
Schedule risk prediction, progress tracking from site imagery and contract analysis.
Government & public services
Bilingual citizen assistants, document processing and service demand forecasting.
Human resources
Policy assistants, CV screening support and workforce planning, with fairness monitoring.
Customer service
Assistants that resolve common requests in Arabic and English and hand over to people with full context.
Responsible & secure AI
AI that makes or shapes decisions must be accurate, fair, private and accountable, and it must be possible to prove it. SBC’s governance framework is aligned with ISO/IEC 42001, the international management system standard for AI, and the NIST AI Risk Management Framework, and it applies to every system we deliver.
Frameworks we align with
AI management & riskHow AI is governed, risk-assessed and improved across its lifecycle.
Every SBC AI system has a named owner, a documented purpose, a risk assessment and defined controls, reviewed before launch and at least yearly. Risks specific to AI, such as drift, bias, misuse and over-reliance, are assessed explicitly and treated with measurable controls.
How it works- 1Define purpose
- 2Assess risk
- 3Apply controls
- 4Monitor
- 5Review
Standards & frameworks- ISO/IEC 42001:2023 (opens in a new tab)ISO / IEC
The first international management-system standard for the responsible development and use of AI.
- ISO/IEC 23894:2023 AI risk management (opens in a new tab)ISO / IEC
Guidance on identifying, assessing and treating the risks that are specific to AI systems, across their whole lifecycle.
- NIST AI Risk Management Framework (opens in a new tab)NIST
A framework for identifying, measuring and managing the risks of AI systems.
- OECD AI Principles (opens in a new tab)OECD
Intergovernmental principles for trustworthy AI: human-centred, transparent, robust, secure and accountable.
Security & privacyHow AI systems and the data they use are protected.
AI systems run inside SBC’s ISO/IEC 27001-aligned security framework. Personal data is processed lawfully under Oman’s Personal Data Protection Law, minimised and protected, and large language model applications are secured against the risks catalogued by OWASP.
How it works- 1Classify data
- 2Minimise
- 3Protect
- 4Test
- 5Audit
Standards & frameworks- Personal Data Protection Law (Royal Decree 6/2022) (opens in a new tab)Sultanate of Oman
Oman’s data protection law, governing lawful processing, consent, data-subject rights and the security of personal data.
- ISO/IEC 27001 (opens in a new tab)ISO / IEC
The international standard for information security management systems, covering risk assessment and security controls.
- OWASP Top 10 for LLM Applications (opens in a new tab)OWASP
The most critical security risks for applications built on large language models, such as prompt injection.
- NIST SP 800-218A Secure development for generative AI (opens in a new tab)NIST
Secure software development practices extended to generative AI and foundation models, from training data to release.
Your data stays yours
Private or in-country deployment. Your data is never used to train public models, and open-weight models can run entirely on your infrastructure.
Permissions inherited
AI sees only the data the user is authorised to see and can only act within the user’s permissions.
Explainable by default
Predictions come with their drivers and confidence; answers come with their sources.
Humans in control
High-impact actions always require human approval, and every AI action is recorded in the audit trail.
Tested and guarded
Red-teaming against the OWASP Top 10 for LLM Applications, runtime guardrails and continuous evaluation.
Monitored for drift and bias
Accuracy, data drift and fairness are monitored in production, with alerts and retraining when they change.
Delivery & outcomes
SBC delivers in short, measurable phases. Each phase ends with a decision based on real results, so investment grows only as value is proven.
Delivery roadmap
AI readiness assessment
2 weeksReview data sources, infrastructure and priorities; identify and rank the use cases with the highest value and feasibility.
Proof of value
4–6 weeksBuild a working model on your real data and measure it against the agreed business metric, with the people who will use it.
Production
8–12 weeksIntegrate with SBC ERP and other systems, set up MLOps, monitoring and guardrails, and train users.
Adoption
4–8 weeksEmbed the solution in daily routines, track usage and value, and refine it with user feedback.
Scale
OngoingAdd use cases on the same platform, so each new solution is faster and cheaper to deliver than the last.
Business outcomes
- Less unplanned downtime, with failures repaired in planned windows instead of emergencies.
- More accurate forecasts, with less stock and cash tied up in the wrong places.
- Hours of manual document work removed every day, in Arabic and English.
- Faster answers for staff and customers, with a source for every one.
- Decisions made earlier, on evidence rather than intuition.
- AI that is trusted, because it is explainable, private and accountable.
Ready to explore Artificial Intelligence for your business?
Book a free consultation and our team will map these capabilities to your operations.