What is SBC Forge?
SBC Forge lets any business design its own AI agents: assistants that understand your documents and data, follow your rules and complete real tasks in your systems.
Build agents for customer service, sales, HR or operations in a visual builder, connect them to your ERP and tools, and deploy them on your website, WhatsApp, Telegram or internal chat, with full control over data and behaviour.
- No-code agent builder
- Answers from your own data
- Deploy on any channel
Everything inside SBC Forge
Visual agent builder
Define goals, tone, rules and workflows for each agent without writing code.
Your knowledge
Connect documents, websites and ERP data so answers are accurate and cite their sources.
Tools & actions
Let agents create orders, update records, book appointments and send messages through your APIs.
Multi-channel deployment
Launch on your website, WhatsApp via Relay, Telegram via Beacon, or internal chat.
Human handover
Escalate to your team at the right moment, and require approval for sensitive actions.
Monitoring & analytics
Track conversations, quality, resolution rates and usage costs in real time.
Who uses SBC Forge
Customer service
Resolve common requests instantly, day and night.
Sales
Qualify leads and answer product questions automatically.
HR & internal helpdesk
Instant answers on policies, leave and IT requests.
Operations
Automate routine tasks across your business systems.
Security & deployment
- Private deployment options
- Your data is never used to train public models
- Role-based access to knowledge sources
- Guardrails, approvals and full audit logs
Integrations
SBC Forge connects with the rest of the SBC platform and the tools you already use.
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